Refund & Return Policy – Miss Merri

At Miss Merri, each piece of jewellery and accessory is handmade with care in our Christchurch studio. Because our items are one-of-a-kind and made in small batches, we kindly ask you to read our policies below before making your purchase.

Returns

• We accept returns for faulty or damaged items only.
  
• Change of mind, sizing errors, or general wear and tear are not eligible for return.
  
• To request a return, please contact us within 7 days of receiving your order.
  

Refunds

• If your item is confirmed to be faulty, we will issue either a full refund or a replacement (where possible).
  
• Refunds will be processed back to your original payment method once the item is returned and inspected.
  
• Please allow up to 10 business days for the refund to appear in your account.
  

Exchanges

• Due to the handmade and limited-edition nature of our jewellery, we are unable to offer direct exchanges. However, you are welcome to place a new order once your return/refund has been processed.
  

Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
  
• We recommend using a tracked courier service, as we cannot be responsible for lost return parcels.
  

Non-returnable Items

For hygiene reasons, we cannot accept returns on:

• Earrings (studs or dangles)
  
• Custom or personalized orders